Multiple Choice

A city government decides to change the standard color for its public mailboxes from blue to green to improve visibility. The change is well-publicized and will happen over a one-year period, with new green mailboxes gradually replacing the old blue ones. During this transition, some citizens are confused and accidentally mail important documents in old, decommissioned blue mailboxes, while others hesitate, unsure which mailboxes are currently active. Which of the following best explains the underlying cause of this temporary confusion and disruption?

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Updated 2025-09-16

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