Polarity Classification

A company wants to build an automated system to handle incoming customer support emails. The system's primary goal is to read each email and automatically route it to the correct department by sorting it into one of three predefined groups: 'Technical Support', 'Billing Inquiry', or 'General Feedback'. Which of the following actions best describes the core function this system must perform?

A developer is working on several language processing projects. Which of the following projects is LEAST likely to be considered a task of assigning a piece of text to a predefined category?

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