Multiple Choice

A growing electrical contracting firm currently runs 12 active projects. The owner is weighing whether to invest in an automated purchase order (PO) routing system. The office manager argues: 'Our current process works—project managers just call or text me when they need materials approved, and I forward it to the right person. We rarely miss anything.' Meanwhile, the firm's bookkeeper reports that three projects last quarter exceeded their material budgets by 15–20%, but nobody realized it until the final invoices came in. Which of the following best evaluates why the office manager's defense of the manual process is inadequate despite her claim that approvals 'rarely' fall through the cracks?

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Updated 2026-05-04

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