A seasoned manager, Lena, is faced with a conflict between two of her most productive employees. Her company's policy handbook dictates a strict, three-strike disciplinary procedure for workplace disputes. However, Lena recalls a similar situation from a previous job where rigidly applying the rules escalated the conflict and led to one of the employees quitting. Drawing on this memory, she decides to first meet with each employee individually to understand their perspectives before bringing them together for a mediated discussion. Lena's decision-making process best illustrates which of the following cognitive approaches?