-  Protect personal information, and only collect information that is absolutely required 
-  Keep data safe by limiting access to both research and company data and the data and using security methods such as encryption to keep data secure.
-  Deliver both good and bad news as objective and disinterested evaluation of product or system performance is key to the progress of further development.  Report any bugs or issues
-  Track usability over time and use indicators such as number and types of support issues, error rates and task completion in usability testing, and customer satisfaction ratings, to show the effectiveness of design improvements.


New York University

University of Michigan - Ann Arbor

Augustana College (IL)

Testing and validation methods are for verifying and validating the functionality and use of a system in order to determine whether the system works as it was designed to work. 

- Qualitative usability testing (in-person or remote)
- Benchmark testing
- Accessibility evaluation


User Experience Research Phases: Test

Nielsen Norman Group. (n.d.). Retrieved April 10, 2022, from https://www.nngroup.com/ 

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