Fill in the Blank

An electrical contractor is analyzing their company's operational workflows to identify why their cybersecurity efforts are failing. They document three distinct issues:

  • Issue 1: Field electricians are downloading personal mobile games and video streaming apps onto their company-issued tablets, which is consuming cellular data limits and slowing down the dispatching app used to receive customer service calls.
  • Issue 2: The contractor's office manager assumed that the external IT support technician was performing weekly backups of the bidding database, while the IT technician assumed the office manager was doing it manually, resulting in zero backups being created for six months.
  • Issue 3: The contractor implemented a high-security lock-out rule that locks tablets after two minutes of inactivity, requiring technicians to enter a twelve-digit PIN. Field technicians, working on ladders with gloves, find this so disruptive that they have disabled tablet locking entirely using a third-party app.

To resolve Issue 2, the contractor must apply the 'Govern' function of cybersecurity by clearly defining who is ____ for security tasks, ensuring that critical duties like data backups are explicitly assigned to specific individuals rather than left to assumption.

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Updated 2026-05-17

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