Arrange the following steps of a digital work order lifecycle in Field Service Management (FSM) software in the correct order, from initial customer contact to payment.

How does the end-to-end digital work order lifecycle in Field Service Management (FSM) software directly improve the billing process for an electrical contractor?

Match each real-world event during an electrical service call to the corresponding step in the Field Service Management (FSM) digital work order lifecycle.

Because an FSM platform creates a continuous digital chain from the initial customer request to job completion, a technician failing to log material usage in the mobile app will solely impact inventory tracking, leaving the final customer invoice unaffected.

An electrical contractor is evaluating why their new FSM platform hasn't accelerated their time to payment. The office successfully dispatches digital work orders, and technicians reliably add field notes and photos to the mobile app. However, invoicing is still delayed because the office must wait for technicians to hand in paper supplier receipts at the end of the week. Upon assessing this broken workflow, the owner determines that the continuous digital chain is failing because technicians are not logging their ____ into the app before the job is converted into an invoice.