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An electrical service owner is reviewing operations after a week of lost revenue from missed urgent service calls. The dispatcher defends their end-of-day routine, stating that their next-day planning is optimal because every single time slot for tomorrow is fully booked with pre-assigned jobs and tightly sequenced routes. The owner evaluates this approach and determines it is fundamentally flawed; by packing the schedule to 100%, the dispatcher failed to reserve ____ capacity, leaving the business completely inflexible when inevitable urgent calls come in.

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Updated 2026-05-04

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