GitLab's guidance says failure investigations should focus on situational aspects and the decision-making process that produced the failure rather than blaming a person or team. It describes blameless root cause analyses and retrospectives as settings where stakeholders can speak up without fear of punishment or retribution.

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GitLab describes the Fundamental Attribution Error as a double standard in which people explain their own mistakes by circumstances but explain others' mistakes by the individual. To reduce this bias, the handbook advises assuming positive intent, respecting others' expertise, and giving grace when a perceived mistake occurs.

Assuming Positive Intent to Mitigate Fundamental Attribution Error

GitLab public handbook values page describing CREDIT values, public values, reinforcement mechanisms, remote-work culture, transparency, collaboration, iteration, diversity, inclusion, belonging, and results for customers. https://handbook.gitlab.com/handbook/values/

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