Learn Before
Concept
Building Rapport with Participants
- Introduce yourself and ask participants about their day.
- Speak calmly and slowly and try not to talk more than the participant. Give participants time to think about their responses. Let them talk for 80% of the time.
- Avoid the word “interview” in your interactions with the participant; refer to the interview as a “chat” instead, to make it seem less judgmental.
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Updated 2021-11-20
Tags
User experience (UX) research
Design Science