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Relation
Chatterbox: Discussion and Implications
- Results show that chatbots could be a suitable alternative to Web-based microwork platforms, at least for the considered task types, both in terms of execution time and quality.
- Although a direct comparison is not possible, the results matched the outcome of previous studies with mobile UIs.
- Workers expressed positive opinions about this work interface modality.
- The obtained results are promising, and the researchers’ takeaway from the whole experimental procedure and the results is that the flexibility for the interface to be used, the design of the interface, and the task itself are all important factors to consider when building crowdsourcing tasks for conversational interfaces.
- Researchers argue that the use of conversational interfaces for crowd work can provide a number of potential benefits, such as the further democratization of crowd work, increased workers diversity, and increased workers capacity for low-latency and/or situational microtask crowdsourcing.
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Updated 2021-07-29
Tags
Psychology
Social Science
Empirical Science
Science