Case Study

Choosing Between In-House Teams and External Contractors

A manufacturing company relies on highly specialized, custom-built machinery for its production line. This machinery requires complex and regular maintenance to function correctly. The company is deciding between two strategies: (A) hiring external specialist contractors on a project-by-project basis whenever maintenance is needed, or (B) creating a permanent, in-house maintenance department by hiring and training a team of full-time technicians. Analyze the trade-offs between these two options by contrasting the nature of the economic interactions involved. In your analysis, explain why the company might prefer to create a long-term employment relationship (Option B) for this specific task.

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Updated 2025-07-22

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