Constructing a Zero-Shot Prompt for Ticket Classification
You are tasked with using a large language model to categorize customer support tickets. Write a complete, self-contained prompt that instructs the model to classify the following customer ticket into one of these categories: 'Billing Inquiry', 'Technical Issue', or 'Account Management'. Your prompt must not include any pre-existing examples of classified tickets.
Customer Ticket Input: 'I can't seem to log into my account. I've tried resetting my password, but it's not working.'
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Ch.1 Pre-training - Foundations of Large Language Models
Foundations of Large Language Models
Foundations of Large Language Models Course
Computing Sciences
Creation in Bloom's Taxonomy
Cognitive Psychology
Psychology
Social Science
Empirical Science
Science
Related
A software developer needs to categorize user feedback as either a 'bug report' or a 'feature request' using a language model. The developer has no pre-labeled examples to show the model. Which of the following prompts is the most effective and appropriate way to instruct the model to perform this task?
Constructing a Zero-Shot Prompt for Ticket Classification
Evaluating and Improving a Prompt for Sentiment Analysis