Community members are more likely to comply with requests when they like the person who made them (DC 10 CH2)

University of Michigan - Ann Arbor

- Social desirability of requester

- Simplicity of request

- Status of requester

- Does the member like the requester (favorability)

- Social proofing

- Member interests

Factors that affect contribution requests

Kraut, Robert E., and Paul Resnick. Building successful online communities: Evidence-based social design. MIT Press, 2012.

Building successful online communities: Evidence-based social design (Kraut and Resnick)

Community members are more likely to comply with a request if they have seen other people who also complied with that request (DC 12 CH2)

Contribution requests and social proofing

Making simpler requests, as compared to lengthier/complex ones, leads to more compliance for decisions that do not interest members (DC5 CH2)

Contribution requests and simplicity

Requests to make contributions in online communities are complied with more often when the person who makes the request is considered a higher status member of the community (DC 9 CH2)

Contribution requests and requester status 

Contribution requests are more likely to be complied with when the requester is more socially desirable. This includes whether the requester is familiar or similar to the community members or whether he is attractive or popular (DC11 CH2)

Contribution requests and requesters' social desirability 

Asking people to perform tasks that interest them and that they are able to effectively do increases contributions (DC 3 CH 2)

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