Conversational agents are of great importance to a large variety of applications and can be grouped under two major categories:
- Closed Domain goal-oriented systems that help users achieve a particular goal
- Open Domain conversational agents engaging in a conversation with a human–also referred to as chit-chat models

University of Michigan - Ann Arbor

Dialogue Systems or Conversational Agents (CA) are designed with the intention of generating meaningful and coherent responses that are easy to respond to and informative when the system is engaged in a conversation with humans. A good dialogue model incorporated in conversational agents should be able to generate dialogues with high similarity to how humans converse

Open Domain Dialogue Systems

Santhanam, Sashank and Shaikh, Samira. A Survey of Natural Language Generation Techniques with a Focus on Dialogue Systems - Past, Present and Future Directions. arXiv, https://arxiv.org/abs/1906.00500.

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