Based on the scenario below, evaluate the suitability of using a single, purely open-domain question answering system to handle *both* categories of customer questions. Explain the primary challenge this system would face with one of the categories and justify your reasoning.

Google

Open-domain question answering is a task where a system is expected to return an answer in direct response to a user-submitted question, without being restricted to a specific knowledge base.

Open-Domain Question Answering

An AI assistant is designed to answer factual questions by synthesizing information from a massive, publicly available text corpus, similar to the entire web. It is not connected to any user's personal accounts, calendars, or private company databases. Which of the following user queries is this system best equipped to answer accurately and directly?

Customer Service Chatbot Design

A team is building a system to answer user questions by searching a vast, unstructured collection of public web documents. Describe two major challenges this team will face in ensuring the answers provided are reliable and accurate.

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