Moving inappropriate messages instead of removing them benefits the community by promoting fair procedure

Kenyon College

- Screening out inappropriate members
- Moderating content
- Dealing with inappropriate messages
- Resolving conflicts

Regulating behavior In online communities

Kraut, Robert E., and Paul Resnick. Building successful online communities: Evidence-based social design. MIT Press, 2012.

Building successful online communities: Evidence-based social design (Kraut and Resnick)

Communities that use prescreen messages and assess the information being put into the community limit the harm inappropriate messages can cause

Design Claim 1

Design Claim 2

Allow members the ability to argue their case if content is deleted.

Design Claim 3

- Social anonymity: newcomers feel less social accountability than established members
- Ease of entry and exit (can lead to high user turnover)
- Textual communication: conversation is prone to misinterpretation since it lacks fluidity and visual social cues 

Problems with regulating behavior in online communities

The process of monitoring and managing media content to determine its appropriateness for a given audience or platform. This can involve removing content, limiting its visibility, or applying advisories and ratings.

Content Moderation

- using pre-screen messages and assess the information being put into the OC
- moving inappropriate messages instead of removing them
- allowing members to argue a case for their content being deleted/taken out

Ways to deal with inappropriate messages

While actively recruiting new members, many communities also implement measures to exclude those deemed unsuitable. For instance, support groups for specific health conditions may limit membership to individuals who have the condition or are caring for someone who does.

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