GitLab says work should be documented in the handbook, meeting notes, and issues. It treats reading a document as more efficient than asking and explaining, and says version control lets everyone contribute suggestions to improve documentation.

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GitLab says it demonstrates results for customers when team members do what they promised to each other, customers, users, and investors.

Results for Customers in GitLab's CREDIT Competencies

GitLab public handbook values page describing CREDIT values, public values, reinforcement mechanisms, remote-work culture, transparency, collaboration, iteration, diversity, inclusion, belonging, and results for customers. https://handbook.gitlab.com/handbook/values/

GitLab Handbook: Values

GitLab advises trying to get results as fast as possible without compromising its other values and ways of working. It also states that time gained or lost has compounding effects.

Fast Results at GitLab

Documentation-First Work Norm at GitLab

GitLab instructs team members to use the simplest and most boring solution for a problem. It says the organization's and product's speed of innovation is constrained by accumulated complexity, so reductions in complexity help.

Low-Complexity Solution Preference at GitLab

GitLab wants each team member to be a manager of one who does not need daily check-ins to achieve goals. It says team members are given freedom to own projects and initiatives and are trusted to see them through, and that managers of one can have increased work-life balance because they are more empowered to decide how they allocate time each day.

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