Learn Before
Concept
Don’t use tooltips for information that is vital to task completion.
"Tooltips are best when they provide additional explanation for a form field unfamiliar to some users or reasoning for what may seem like an unusual request." Since tooltips disappear, instructions or other directly actionable information, like field requirements, shouldn’t be in a tooltip. Users shouldn’t need to find a tooltip in order to complete their task. This violates the "recognition rather than recall" usability heuristic.

0
0
Updated 2020-09-24
Tags
Design Science