A large corporation needs to screen thousands of applicants for a customer service role that requires a high degree of patience and empathy. To do this quickly and affordably, they plan to use a questionnaire where applicants rate their level of agreement with statements like 'I remain calm when others are upset' and 'I am good at understanding others' feelings.'

Critique the company's proposed assessment method. In your response, justify whether this is an appropriate tool for their purpose by discussing one significant strength and one significant weakness of this approach in this specific hiring scenario.