Questions to think about once the usability test is over:

• What worked well? What didn’t?

• Did the users consistently misunderstand anything? If so, what?

• Were there any consistent mistakes? If so, what?

• Did they do what you expected them to do? If not, what did they do?

• Did they do things in the order in which you had expected? If not, what order did they do them in?

• What did they find interesting?

• What did you expect them to find interesting that they did not find interesting? And vice versa: what did you expect them to ignore that they found fascinating?

• Did they know what the product was for? Did they miss any big ideas?

• How many of the tasks were they able to do? Which ones gave them trouble?

• When did they look frustrated? Confused? What were they doing?

• Did the site meet their expectations? If not, where did it fail them?

• Do you know what their expectations were?