- Whether the community the community has an informal or structured feedback system

- Does the community have a ratings, likes or upvote system; what is it used for?

- Is there a user status established? (e.g. reputation score)

- Can users receive an increase in privileges, money or prizes?

University of Michigan - Ann Arbor

Feedback: tells people how other users feel about their participation in a community.

Rewards and sanctions: give or take away something that users find valuable based on their behavior.



Feedback and rewards (and sanctions)

Kraut, Robert E., and Paul Resnick. Building successful online communities: Evidence-based social design. MIT Press, 2012.

Building successful online communities: Evidence-based social design (Kraut and Resnick)

Examples of feedback and rewards (and sanctions) decisions in OCs

- Feedback about one's performance 
- Can be verbal (comments on a post) or nonverbal (likes/upvotes on a post)
- Can be particularly motivating, especially when positive, though it must be appear sincere (best if it reflects a general consensus instead of one opinion)

Performance feedback

- Performance-contingent rewards are offered based on the quality of a user's contributions
- Task-contingent rewards are offered solely based on effort (not quality)

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