The Federal Services Impasse Panel is a specialized third-party federal body created to arbitrate and resolve situations where negotiations between federal organizations and union representatives have reached a standstill.

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The decision to end the Social Security Administration's telework policy was made following a negotiation with the American Federal Government Employee Union. The talks had stalled, requiring the intervention of the Federal Services Impasse Panel to serve as a third-party arbitrator.

Negotiation Context of the SSA's 2019 Telework Decision

Spielman, R. M., Jenkins, W. J., & Lovett, M. D. (2020, April 22). Psychology (2nd ed.). OpenStax. https://openstax.org/books/psychology-2e/pages/1-introduction

OpenStax Psychology (2nd ed.) Textbook

Federal Services Impasse Panel

A May 2019 decision by the Federal Services Impasse Panel empowered Social Security Administration managers with the discretion to limit or even restrict telework for employees. This authority was granted to ensure that all necessary tasks were being completed efficiently and that service wait times remained at normal levels.

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