A study summarized the interviews of the concerns people had using group chats as:
- Frequently conscious and not always engaged in group chat
- Chat history may be excessive work for new members
- Difficulty updating oneself on missed information
- Challenges locating past information
- Ineffective methods to sort information

Concerns with Using Group Chats

A study noted that almost all of the participants liked having tags to better understand the context of the conversation. The study summarized the categories that participants would like as "action items," "troubleshooting," "deliberation," "question and answers," and "announcements, links, tips."

Tags for Summaries in Group Chats

A study noted how a hierarchical structure was favored among a few participants in relation to summaries of the group chat, with one noting how they thought it could help guide their experience as well as one favoring a structure that is responsive to the amount of unseen content. The paper titled the section discussing this as "Hierarchical Exploration Manages Volume and Provides Agency."

Hierarchical Structure for Summaries of Group Chats

Group chats can be used to help regulate conversations and communication. They can be used to help maintain communication among people who are working together.

University of Michigan - Ann Arbor

Collaborative and social computing systems and tools

Zhang, A. X., & Cranshaw J. (2018). Making Sense of Group Chat through Collaborative Tagging and Summarization. $\mathit{Proceedings\ of\ the\ ACM\ on\ Human-Computer\ Interaction,\ 2(196)}$, 1-27. https://doi.org/10.1145/3274465

Making Sense of Group Chat through Collaborative Tagging and Summarization

- Blogs
- Open source software
- Synchronous editors
- Wikis
- Social networking sites
- Asynchronous editors
- Reputation systems
- Social tagging systems

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