- "Heuristic evaluation summarized a set of usability best practices that can help detext usability problems before actual users are brought in to further evaluate an interface."
- See the node "Nielsen Norman Group" for the 10 heuristics that Nielsen built in 1994.

University of Michigan - Ann Arbor

Some user research methods could be both depending on how the researcher conducts it.

Hybrid (Quantitive & Qualitative)

Hanington, Bruce M. Universal Methods Of Design: 100 Ways To Research Complex Problems, Develop Innovative Ideas, And Design Effective Solutions. Beverly, MA : Rockport Publishers, 2012. Print.

Universal Methods of Design

"It is a method that requires participants to verbalize waht they are doing and thinking as they complete a test, revealing aspects of an interface that delight, confuse, and frustrate."

Concurrent think-aloud and retrospective think-aloud are two commeon procedures of the think-aloud protocol.

Think-aloud Protocol

"It focuses on people and their tasks, and seeks empirical evidence about how to improve the usability of an interface."

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