- When possible, record the interview and get it transcribed afterward. 
- If you cannot record, assign a designated notetaker. 

New York University

Try not to take notes and listening to the participants talk at the same time, not only because multitasking is hard, but also it takes your attention and eye contact away from the participant and erodes the rapport you’ve been struggling to build.

Taking notes may also signal that some information is more desirable or interesting than other, so the participant might alter their answering behavior.

Multitasking and Note Taking During the Interview

Fessenden, T. (2021, June 6). 5 Facilitation Mistakes to Avoid During User Interviews. Nielsen Norman Group. Retrieved September 19, 2021, from https://www.nngroup.com/articles/interview-facilitation-mistakes/. 

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