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Concept

How to evaluate your tone

Test with users to determine whether the tone of any new piece of content matches the chosen profile. There are two parts to this:

  • Use product-reaction testing to see if your users choose tone words to describe the content that correspond to your intended tone profile
  • Ask your users to rate your content on one or more of the tone dimensions by asking them to complete a 3-point or 5-point Likert scale with each extreme of the tone dimension at opposite ends of the scale

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Updated 2020-11-01

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CSCW (Computer-supported cooperative work)

Computing Sciences

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