Service Quality (SVQ) has a positive influence on instructor satisfaction (SAT) in using LMS. 

Wayne State University

This image shows the hypotheses of the factors that influence instructor satisfaction.


Hypothesis testing: User Satisfaction Evaluation Model (USEM)

Almarashdeh, I. (2016), Sharing instructors experience of learning management system: A technology perspective of user satisfaction in distance learning course, Computers in Human Behavior, Volume 63, Pages 249-255, https://doi.org/10.1016/j.chb.2016.05.013.

Sharing instructors experience of learning management system: A technology perspective of user satisfaction in distance learning course

System Quality (SyQ) has a positive influence on instructor satisfaction (SAT) in using LMS.

Hypothesis 1: System Quality (SyQ)

Hypothesis 2: Service Quality (SVQ)

Information Quality (InQ) has a positive influence on instructor satisfaction (SAT) in using LMS.

Hypothesis 3: Information Quality (InQ)

Perceived Ease of Use (PEU) has a positive influence on instructor satisfaction (SAT) in using LMS.

Hypothesis 4: Perceived Ease of Use (PEU)

Perceived Usefulness (PU) has a positive influence on instructor satisfaction (SAT) in using LMS.

Hypothesis 5: Perceived Usefulness (PU) 

Instructor Satisfaction (SAT) has positive influence on net benefit (NB)(outcomes) of using LMS.

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