An escalation policy identifies triggers, urgency, responsible people, evidence package, and fallback. Sending every problem to a generic inbox is not a functioning safety control.

Escalation Routes Uncertainty to the Right Human

Reviewers can be overloaded, anchored by model confidence, or habituated to false alarms. Interfaces and routing should give calibrated evidence, meaningful alternatives, and manageable review volume.

Human Oversight Has Cognitive Limits

In this situation—escalating a suspected self-harm message from a learning agent—which choice best applies “Escalation Routes Uncertainty to the Right Human”?

Learn Before

Related