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Optimizing Chatbot Performance

A company is developing a real-time customer service chatbot. During testing, they observe that while the model itself generates answers quickly, users experience a noticeable delay from the moment they send their query to the moment the complete answer is displayed. To systematically address this issue, what single efficiency metric should the development team measure, and what are the three distinct phases or time segments that constitute this overall metric?

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Updated 2025-10-07

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