Short Answer

Overcoming Customer Lock-In

A dominant tech company sells a popular smartphone that works seamlessly with its own brand of smartwatches and wireless earbuds, but has limited functionality with other brands. You are a product manager for a competing company that has just launched a new, technically superior smartwatch. Briefly propose one concrete feature or service your company could offer to persuade a user of the dominant company's smartphone to switch to your smartwatch, despite the integrated ecosystem.

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Updated 2025-07-28

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