Southwest states that every employee is responsible for nurturing its culture of caring, regardless of tenure or position. It also says employees are encouraged to bring their unique perspectives, skills, and experiences into their daily work.

Employee Responsibility for Nurturing Southwest's Culture

Southwest says employees are treated with concern, respect, and care inside the organization in the same spirit they are expected to show externally to customers.

Internal Care and Customer Care in Southwest's Stated Culture

Southwest says it empowers employees to create careers that fit their goals and lifestyle. It also states that quality training and development support progress, change, retention, and employee success.

Career Fit and Development in Southwest's People Practices

Southwest says it supports employee wellbeing through compensation, benefits, and programs targeting physical, mental, and financial health. It states that an effective total rewards package is essential for attracting and retaining people who can deliver Southwest's brand promise to customers.

Total Rewards as Retention Support at Southwest

As of December 31, 2023, Southwest reported that labor unions represented about 83% of its workforce. The company says its collective bargaining approach aims for positive outcomes for both employees and Southwest while fostering honesty, civility, and understanding.

Southwest's Collective Bargaining Approach

Southwest Airlines describes its people as representing diversity of culture, background, experiences, and perspectives, and says each employee brings talent, creativity, and individuality. It states that fostering inclusion and belonging contributes to a culture where everyone feels welcomed, respected, and valued.

Inclusion and Belonging in Southwest Airlines' Stated Culture

Southwest states that People are the heartbeat of the airline, that its focus includes employees, customers, communities, and relevant societal topics, and that it is known for Hospitality and a legendary Culture where People come first.

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Southwest describes itself as the airline with Heart, connects its purpose to friendly, reliable, low-cost air travel, and says it is known for Hospitality and a legendary culture where People come first.

Southwest's Stated Culture

Southwest Airlines public pages describing company purpose, vision, employee promise, values, people, leadership, culture, and customer commitments. URLs used: https://www.southwest.com/about-southwest/index.html and https://www.southwest.com/citizenship/people/

Southwest Airlines: Culture and Values

Southwest Airlines states its Purpose as connecting people to what is important in their lives through friendly, reliable, and low-cost air travel. The company also describes its 1971 first flight from Dallas Love Field as part of democratizing the sky through friendly, reliable, and low-cost air travel.

Southwest Airlines' Stated Purpose

Southwest Airlines states its Vision as being the world's most loved, most efficient, and most profitable airline.

Southwest Airlines' Stated Vision

Southwest Airlines says its Promises are rooted in unmatched Hospitality and passionate loyalty among its People. It describes itself as the airline with Heart, representing love and care for Customers and Employees, and says its People have a distinctive Heart for service.

Hospitality and Heart in Southwest's Espoused Culture

Southwest Airlines' Employee Promise states that the company will provide a stable work environment with equal opportunity for learning and personal growth.

Southwest Airlines' Employee Promise

Southwest describes Warrior Spirit as striving to be one's best and never giving up.

Warrior Spirit at Southwest Airlines

Southwest describes Servant's Heart as delivering Legendary Customer Service and treating others with respect.

Servant's Heart at Southwest Airlines

Southwest describes a Fun-LUVing Attitude as not taking oneself too seriously and embracing the Southwest Family.

Fun-LUVing Attitude at Southwest Airlines

Southwest Airlines states that its Code of Conduct outlines commitments to employees. The company says it strives to operate safely, efficiently, and with integrity, expects every individual affiliated with the airline to uphold Company policies and guidelines, and says work should demonstrate Southwest's Values and policies.

Southwest Airlines Code of Conduct

Southwest states that it has a strong Leadership Team and that ongoing Leadership development helps create a deep bench of talented Leaders. Southwest also states that support is a key part of every Leader's empowerment.

Leadership Development and Leader Support at Southwest

People-First Culture at Southwest

Southwest states that its Operational Philosophy defines expectations for Frontline Employees, puts safety first without compromise, and only after operating safely balances low cost, reliability, and world-class Hospitality.

Safety-First Ordering in Southwest's Operational Philosophy

Southwest says its Customer Accessibility Advisory Committee collaborates directly with the disability community so real-world perspectives can shape policies, procedures, training programs, and companywide initiatives.

Southwest's Customer Accessibility Advisory Committee

Southwest says empowered Employees make great ambassadors, affecting Customers, the world around them, and business success.

Employee Empowerment as Brand Ambassadorship at Southwest

Southwest states that it has long been committed to doing the right thing by its People, through its Performance, and in service to its Planet, supported by strong corporate governance.

Southwest's People, Performance, and Planet Commitments

Southwest says it is dedicated to doing the right thing and fostering trusting relationships between Employees, Customers, Suppliers, and Communities.

Trusting Stakeholder Relationships at Southwest

Southwest says it connects People and champions communities, focusing corporate responsibility on loving People, building resilience, and living responsibly.

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