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Relation
Potential Biases of Likert Scales in Surveys
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Acquiescence Bias (Agreement Bias): the tendency of a respondent to agree with others. Demonstrates human priming (framing effect) to respond or select a positive response option. Diminish bias by alternating positively phrased statements --> negatively phrased statements.
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Social Desirability Bias: respondent provides an answer that is or will be regarded favorably by others. Fear disagreement reflects them badly. Diminish bias by not asking respondents for name/identification info.
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Updated 2021-02-27
Tags
User experience (UX) research
Design Science