Short Answer

Productivity Analysis at a Call Center

A customer service call center employs 10 agents who collectively handle 500 calls per day. The center hires an 11th agent, and the total number of calls handled by the team increases to 539 per day. Calculate the average number of calls handled per agent before and after the 11th agent was hired, and briefly explain why the average changed.

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Updated 2025-08-06

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