- Computer help desk
- Research consultations
- Flexible approaches to reference services

Examples of Reference Services in Information Commons

These are variations of references services offered as a part of Information Commons spaces

Georgetown University

Services provided by librarians to help users find resources that fulfill their information needs.

Reference Services in Libraries

- Access to technology
- Academic and professional training services
- Diverse space configurations
- Reference Services

Most Common Types of Services Offered in University Information Commons

Oliveira, Silas M. "Trends in Academic Library Space: From book boxes to learning commons." Open information science 2.1 (2018): 59-74.
https://www.degruyter.com/document/doi/10.1515/opis-2018-0005/pdf

Library as Place

Guidelines approved by the Reference and User Services Association Board of Directors for having a successful reference interview include:

- visibility/approachability
- interest
- listening/inquiring
- searching
- follow-up

RUSA Guidelines

Reference services are generally broken into two parts:

1- Specifying the question

2- Answering the question

Two Parts of Reference Services

Reference services can take place: 
- in person at the library
- on the telephone
- online
- via SMS (text) messaging


Reference Services Channels in Libraries

Reference Services in Information Commons

These are variations of references services offered as a part of Learning Commons spaces.

Reference Services in Learning Commons

The purpose of a record is to be used by patrons to gain information on a certain topic. An archivist can help the person find what they are looking for through reference services.

Reference of a Record

These are the different technological spaces, tools, and equipment the libraries commonly offer for in-library or take-home use as part of information commons spaces. 

Technological Services in Information Commons

These are the programs focused on developing academic and professional knowledge and skills offered by libraries as part of their information commons spaces. 

Academic and professional training services in Information Commons

These are the different approaches, furniture, and types of rooms/zones commonly used in Information Commons to create a variety of learning spaces to meet diverse and dynamic learning needs/styles.

Learn Before

Related

Learn After