Task interdependence affects the communication quality and frequency, leading to a potential for work burnout

Ohio State University, Columbus

• Increase in formal meetings

• Less engagement during meetings

• Less use of email, more use of digital tools such as Slack, Microsoft Teams, Google Hangouts

• "Information overload" - especially with digital tools

• Written communication can lead to misinterpretation

• Need to write a formal email/schedule a meeting for something that could have been said in person if onsite - creates more work

• More work creates burnout within employees that can affect the overall efficiency of work production

Remote Work Communication (Cons)

Shockley, K. M., Allen, T. D., Dodd, H., & Waiwood, A. M. (2021). Remote worker communication during COVID-19: The role of quantity, quality, and supervisor expectation-setting. Journal of Applied Psychology, 106(10), 1466–1482. https://doi.org/10.1037/apl0000970

Remote worker communication during COVID-19: The role of quantity, quality, and supervisor expectation-setting

Remote worker communcation theoretical model of causation to burnout

• Day to day processes take more time and effort
employees typically feel that it is harder to reach out to their colleagues. Employees disregard asking for help because they do not want to seem incompetent, which results in more time being spent doing the activity. Additionally, employees stated that it is simply harder to reach out because they are not within a close setting to their colleagues.

Virtual Team Challenges: Time Expense


Virtual workers tend to bond with one or two workers very quickly, which creates a bubble of productivity. Within the bubble, the workers communicate properly or informally with each other and tend to neglect the rest of the team. This creates an imbalance of work with the entire group and can lead to productivity and trust problems within the workspace. 

Learn Before

Related