To increase adoption and retention of e-learning, systems should:
- Inform new and potential users of the benefits

- Educate old and continued users on how to use e-learning effectively to maximize confirmation and retention

University of Michigan - Ann Arbor

Users are more likely to have a strong intention to continue e-learning when they demonstrate satisfaction with the system. 

Satisfaction stems from:
- The perceived usefulness of the system and its perceived ease of use

- Continued confirmation that the system is useful

User Retention in Online Learning Communities

Lee, Ming-Chi. "Explaining And Predicting Users’ Continuance Intention Toward E-Learning: An Extension Of The Expectation–Confirmation Model". Computers & Education, vol 54, no. 2, 2010, pp. 506-516. Elsevier BV, doi:10.1016/j.compedu.2009.09.002.

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