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Suppose you are designing a survey to measure customer satisfaction with a new mobile application using a bipolar scale. Write the specific questions a respondent would see for Step 1 (direction) and Step 2 (refinement) if they had a negative experience, demonstrating how to apply the branching technique to this scenario.

Question: Suppose you are designing a survey to measure customer satisfaction with a new mobile application using a bipolar scale. Write the specific questions a respondent would see for Step 1 (direction) and Step 2 (refinement) if they had a negative experience, demonstrating how to apply the branching technique to this scenario.

Sample answer: Step 1: 'Do you generally like or dislike the new mobile application?' Step 2 (if dislike is selected): 'Would you say you dislike it slightly, moderately, or strongly?'

Key points:

  • Drafts a preliminary binary direction question (e.g., like/dislike or satisfied/dissatisfied).
  • Drafts a follow-up refinement question tailored to the negative response.
  • Includes appropriate rating scale choices (e.g., slightly, moderately, strongly) for the selected direction.

Rubric: Grading rubric: - 1 point: Drafts a clear Step 1 question measuring the direction of attitude (e.g., like vs. dislike). - 2 points: Drafts a clear Step 2 question presenting refined intensity levels (e.g., slightly, moderately, strongly) that match the negative response direction.

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Updated 2026-05-26

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Research Methods in Psychology - 4th American Edition @ KPU

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