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  • Low Customer Loyalty Leads to Intense Competition, Elastic Demand, and Lower Prices

The Chain Reaction of Low Customer Loyalty

A consultant observes that in a specific market for a standardized product, firms are very hesitant to raise their prices and frequently engage in price wars. The consultant hypothesizes that this behavior is driven by a low level of brand attachment among consumers in that market. Explain the economic reasoning that connects low customer brand attachment to intense price competition. In your explanation, detail how consumer price sensitivity is affected and how that, in turn, influences a firm's pricing decisions.

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