The public library staff help fulfill users' information needs by being accessible for reference questions and ensuring that resources and services are accessible. 

San Jose State University

- Board of Trustees
- Library Director
- Library Staff
- Friends of Libraries
- Volunteers

The Public Library's People

de la Pena McCook, K., Bossaller, J. S., & Thomas, F. J. (2018). Introduction to public librarianship (3rd edition). ALA Neal-Schuman.

Introduction to Public Librarianship

The public library board of trustees is composed of members who are usually appointed by a governing body. The board is responsible for perceiving the community's needs and implementing policies that strengthen the public library's position to serve these needs. 

The Public Library Board of Trustees 

The public library director is usually appointed by the board of trustees. In collaboration with the staff and board, the director is a leader who advocates for the library and meets the needs of library users by developing and implementing policies and services.

The Public Library Director

The Public Library Staff

Friends of public libraries advocate for the library while directing financial assistance and offering volunteer services. 

Friends of Public Libraries

Volunteers at a public library provide their time and skills to help staff fulfill the information needs of library users. 

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