Users may become indecisive about what information to engage with when multiple entries exist on the same topic or issue. Users may become confused about which information is accurate and reliable, particularly if the entries are slightly different from each other. 

San Jose State University

Duplicate entries in online communities can create information inconsistency by presenting multiple versions of the same information that may differ in their details or presentation. When users encounter inconsistent information, it can be challenging to determine which version is correct or reliable, leading to confusion and mistrust.

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