In a healthy organization, feedback should move in every direction, not just from managers to employees. People with less authority are often the ones best positioned to point out problems that leaders cannot see on their own. For that reason, managers should actively ask for candid input and investigate why honesty is missing when employees stay quiet.

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In a merit-based group culture, people improve decisions by stating what they think is true, even when the message is uncomfortable. The point is to be clear and straightforward while remaining respectful, open to correction, and more interested in finding the best answer than in protecting pride or winning a debate.

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