Multiple Choice

You are reviewing a utilization report that shows your service crew at 54% billable time. Your office manager suggests that the crew is 'too large' and that you should lay off one technician to increase the utilization percentage of the remaining two. However, your follow-up investigation reveals that the crew is currently spending 10 hours a week waiting for a third-party crane contractor to arrive on-site. Which of the following is the most effective evaluation of the office manager's suggestion?

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Updated 2026-05-07

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