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A customer service call center implements a policy where employees are monitored based on the average time they spend on each call. Employees who consistently have a high average call time face penalties. From an economic standpoint, what is the most significant potential unintended consequence of this monitoring method?
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Social Science
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Economy
CORE Econ
Economics
Introduction to Microeconomics Course
The Economy 2.0 Microeconomics @ CORE Econ
Ch.6 The firm and its employees - The Economy 2.0 Microeconomics @ CORE Econ
Evaluation in Bloom's Taxonomy
Cognitive Psychology
Psychology
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A customer service call center implements a policy where employees are monitored based on the average time they spend on each call. Employees who consistently have a high average call time face penalties. From an economic standpoint, what is the most significant potential unintended consequence of this monitoring method?
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