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Multiple Choice

A team is building a system to classify customer support tickets. They observe that the performance of their language model is highly sensitive to the specific wording of the instruction given to it. To address this, they implement a strategy where for each ticket, they send several different instructions (e.g., 'Categorize this ticket,' 'What is the user's primary issue?', 'Assign a support category to this text') to the model and then use the most common output as the final category. Why is this multi-instruction approach a sound strategy for improving the system's reliability?

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Updated 2025-10-06

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