Case Study

AI System Optimization Strategy

A company is developing an AI system to analyze customer support tickets. They have two models available: a large, state-of-the-art model that is highly accurate but very slow and expensive to run, and a much smaller, faster model that is less accurate but can reliably handle simple, common queries. The company receives thousands of tickets per hour, and using the large model for every ticket would be financially and computationally infeasible. Propose and justify a strategy for how the company can use both models together to create an efficient and cost-effective system. Your justification should explain how your proposed system balances accuracy, cost, and processing speed.

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Updated 2025-09-26

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