Comparison of Single-Round vs. Multi-Round Prediction Problems

Healthcare Assistant Chatbot as a Multi-Round Prediction Problem

Training Objective for Multi-Round Dialogue Models

Conditional Log-Probability of a Response in Multi-Round Dialogue

A user is interacting with a language model to plan a vacation. Analyze the following conversation:

Turn 1:

• User: "I want to book a flight to a warm destination for December."
• Model: "That sounds lovely! To help you, could you tell me which continent you're interested in?"

Turn 2:

• User: "Let's focus on South America."
• Model: "Excellent choice for December. Based on that, I recommend Brazil or Colombia. Do you have a preference?"

To generate its response

Analysis of a Conversational Failure

A user is interacting with a customer support model for an e-commerce site. Consider the following two-turn conversation:

Turn 1:

• User: "Hi, I ordered a blue t-shirt last week, order #12345. The tracking says it was delivered, but I haven't received it."
• Model: "I'm sorry to hear that. Let me check the details for order #12345. I see it was marked as delivered two days ago. Could you please confirm your shipping address is 123 Main St, Anytown?"

Turn 2:

• User: "Y