A company is developing an automated translation feature for its real-time customer support chat. They are testing two prototype systems on a Spanish sentence from a customer: 'Mi pedido no ha llegado y estoy muy enojado.' (My order has not arrived and I am very angry.)

• System A translates this to English as: 'The delivery of my order is delayed and I am experiencing frustration.'
• System B translates this to English as: 'My order not arrived and I am very angry.'

System A produces a grammatically perfect and formal sentence, but it softens the customer's emotional tone. System B's output is grammatically flawed but directly conveys the customer's message and strong emotion. For the specific goal of a customer support agent needing to quickly understand the customer's problem and emotional state, which system's translation is more effective? Justify your reasoning by comparing the two outputs.