Concept

Chatterbox: Crowd-Powered Conversational Systems

  • Research in microtask crowdsourcing addressed the integration of crowd work platforms with text-messaging and chatbot systems, to either train the machine learning components of the conversational agent, or substitute artificial intelligence for conversation management purposes.
  • An early example of the chat-based crowdsourcing system is Guardian, a semi-automated chat system that helps wrapping up Web-ABIs into spoken dialogue systems.
  • The same authors of Guardian proposed Chorus, a system that allowed end-users to chat directly with crowd workers, who would then propose and vote on candidate responses.
  • Evorus is an evolution of Chorus, where conversation automation is obtained by adding, learning, and improving automated responses using past information gained from the crowd.
  • These systems demonstrated the technical feasibility of application-specific microtask execution through chatbots.

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Updated 2021-07-29

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