Case Study

Choosing an In-Context Learning Strategy

A startup is developing a feature to summarize customer support tickets using a large, general-purpose language model. They have a very limited budget, no time for model fine-tuning, and only a small, unannotated dataset of 50 past tickets. Their immediate goal is to create a functional prototype as quickly as possible to demonstrate the concept.

Which in-context learning approach (Zero-shot, One-shot, or Few-shot) would be the most effective to start with for this initial prototype? Justify your choice by explaining its primary advantage given the startup's specific constraints.

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Updated 2025-10-03

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